We will be proactive not reactive.

Proactive review of bills with clientOur reputation for excellence and integrity is our most precious asset. We recognize the need to be proactive not simply reactive in enhancing both our clients’ lives and businesses as well as in the future of Solliday Law.
  • We will manage client expectations through clear client intake procedures. We will make forms available on the website 24/7.
  • We will hold a team meeting with the client at the start of any engagement so they have a face with the names of the people that may work on their matter.
  • We will communicate clearly regarding fees, costs, team members, deadlines, risks, and ultimate outcomes.
  • We will avoid surprises at all costs.
  • We will accept responsibility for our mistakes, apologize, and provide a solution.
  • Proposed actions will be discussed with clients before we incur any fees.
  • We will provide clients with copies of digital or physical documents according to their pre-established preference.
  • We will review documents carefully for typographical errors, grammar, misspelled names, and missing pages.
  • We will handle client correspondence promptly upon receipt.
  • We will meet or exceed required deadlines. If we cannot, we will let the client know well in advance.
  • Our bills will be detailed, correct, and timely; they will be in a format that meets the client’s needs and reflect payments made.
  • We will review the first bill with the client and resolve any questions promptly.
  • We will provide a monthly status update on active matters, even if there are no billed hours.
  • At the end of the engagement, we will send a written note to the client thanking them for their business and asking for referrals and a testimonial.
  • We will send a satisfaction survey to our clients to find out how we can improve our service. We will implement changes to procedures based on client input.

Call Solliday Law today.

602 559 4800